Retention / CRM Services

Systematically improve user Engagement, Retention and Monetization

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Engagement and Retention Audit

Over 6 weeks, our team conducts a comprehensive review of your app, analytics and CRM setup from an engagement and retention perspective. We’ll call out the gaps and prioritize opportunities to systematically improve your user engagement and retention, to build a solid foundation for future success. Our strategic recommendations and ongoing support programs cover activation / onboarding, ongoing engagement, retention and re-activation, tailored to your app and users.

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Marketing Automation Kickstart

Supercharge your multi-channel communications with the Phiture Team. Over a 6-month period, we’ll help you design and implement a Retention Strategy and tactical plan for improving key metrics using data-driven CRM. We'll help you level-up your approach to analytics, lifecycle marketing and mobile marketing automation. Leading by example and helping you to execute, we'll build a strong end-to-end CRM process within your team. We'll ensuring you have the tech fundamentals in place and implement best-practice for important hygeine-factors such as maintaining user privacy, email deliverability and opt-in rates.

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In-App Messages

In-App Messages are the most impactful channel for increasing mobile engagement and monetization. Our flexible in-app templates are proven to deliver high business impact across a range of use cases. We cover core in-app messaging use cases including onboarding, ongoing engagement campaigns, content recommendation, monetization and price testing. Our flexible, re-skinnable templates can be easily customized to look completely native to your app. We can quickly build and deploy new messages and flows to support your specific needs. Many companies now use in-app messages to rapidly prototype and A/B test new UX flows in a data-driven environment, before committing to costly native implementations.

The Phiture Team conducted an in-depth Retention Audit with Fishbrain. Phiture’s experts zeroed-in on key opportunities and delivered strong analytical insights, strategic recommendations and tactical next steps for improving retention and engagement.”

Lisa Kennelly - CMO

 

Success Stories

Headspace

Increasing Headspace Retention: Healthier and Happier User Cohorts

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SoundCloud

Fine-tuning SoundCloud’s onboarding: Troubleshooting Segmentation Issues

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Blinkist

The next chapter in Blinkist app usage: How In-App Messages help to inspire readers and increase engagement

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